University home page

Find an ExpertProfiling the University of Melbourne's Researchers

A/PROF MILE TERZIOVSKI



Contact Details

Organization: Management and Marketing
Position: ASSOCIATE PROFESSOR
Email:
Homepage: http://www.management.unimelb.edu.au/staff/staffPage.cfm?StaffId=23
Work: +61 3 8344 7868
Mobile: 0421 306 065
Fax: +61 3 9349 4293
Room: 1066
Level: 10
Building: The Spot, 198 Berkeley St
Campus: Parkville

Biography

Dr Mile Terziovski is an Associate Professor of Management in the Department of Management and Marketing at the University of Melbourne, and a Visiting Professor in the Department of Management Science at the University of Versailles, St Quentin, France. He teaches Innovation and Entrepreneurship at postgraduate and under graduate levels. For the past 10 years, he has been the Foundation Director of the Centre for Global Innovation and Entrepreneurship (CGIE), (incorporating the Euro-Australian Cooperation Centre). Dr Terziovski obtained his PhD from the Melbourne Business School. He worked at Monash University for 4 years before returning to The University of Melbourne in 2000. Prior to his academic career, Dr Terziovski worked for Rio Tinto Ltd for a period of 17 years where he held various management positions in production, engineering and project management within the Rio Group. He has published 4 books, 20 book chapters, and 42 articles in refereed international journals (one in-press) such as the Journal of Operations Management where he won a best paper award in 1999. In 2008 and 2009 he won best paper wards at the Academy of Management Operations Management Division. Recently, Dr Terziovski had a single authored paper accepted in the premier Strategic Management Journal (SMJ). He has also won several Deans awards for research and teaching excellence.

Research Expertise and International Linkages

Research Expertise

Research Interest Key Words Country of Expertise
Innovation and Entrepreneurship management Australia, Australia, France, Germany, Ireland

International Linkages

Country Establishment Collaboration
Norway SINTEF Research, Technical Assistance/Training
Germany Universitaet Bremen Research, Technical Assistance/Training
France Versailles Saint-Quentin-en-Yvelines University Research, Teaching

Languages

Languages

Language Proficiency
Macedonian Speak, Read & Write
English Speak, Read & Write

Qualifications, Honours, Fellowships and Other Awards

Qualifications

Title Institution Date Awarded Abbreviation
Bachelor of Engineering University of Wollongong 31-Dec-1982
Master of Business Administration Royal Melbourne Institute of Technology 31-Dec-1990
Master of Engineering University of Wollongong 31-Dec-1988
Postgraduate Diploma in Management University of Newcastle 31-Dec-1988
Doctor of Philosophy University of Melbourne 31-Dec-1997

Memberships

Membership Type Membership Body Description Start Date End Date
Senior Member Australian Institute of Management (AIM) Member of the Academic Board 01-Jan-2005
Senior Member Australian Organisation for Quality (AOQ) Member of the Board 01-Jul-2006
Senior Member Operations Division Executive, Academy of Management List Serve Manager 01-Oct-2007

Fellowships

Fellowship Date Awarded
Fellow of the Australian Institute of Management (FAIM) 01-Jan-2005

Other Awards

Award Type Awarding Body Comments Date Awarded
Other (Award) Faculty of Economics and Commerce, The University of Melbourne 31-Dec-2005
Other (Award) Faculty of Economics and Commerce, The University of Melbourne Research Excellence and undergraduate teaching 31-Dec-2006
Other (Award) Faculty of Economics and Commerce, The University of Melbourne Excellence in undergraduate teaching 31-Dec-2007
Other (Award) Academy of Management Best Paper Award Operations Management Division 10-Aug-2008
Other (Award) Faculty of Economics and Commerce, The University of Melbourne Dean's Certificate of Excellence in postgraduate teaching 31-Dec-2004
Other (Award) Faculty of Economics and Commerce, The University of Melbourne Dean's Certificate for Excellence in undergraduate teaching 31-Dec-2003
Other (Award) 3rd International Multinational Alliance for the Advancement of Organisational Excellence Best Paper Award 31-Dec-2002
Other (Award) Journal of Operations Management Best Paper Award 31-Dec-1999
Other (Award) 8th International Conference on Productivity and Quality Research, Finland Best Paper Award 31-Dec-1999
Scholarship University of Melbourne Australian Postgraduate Research Award (Industry) 01-Jan-1994

Government Research Classifications

Research Fields, Courses and Discipline Classifications

Socio-Economic Objective Classifications

Grants and Contracts

Research Grants, Contracts and Consultancies awarded to the University of Melbourne as the administering institution (since 2003) as recorded in Themis Agreements.

Grants

Title Role Funding Source Scheme Award Date
Assessment of innovation capability models to create innovation driven companies Chief Investigator AUST RESEARCH COUNCIL Discovery Projects 01/01/2003
Innovation management strategies and practices to accelerate the commercialisation process in the biotechnology industry Chief Investigator AUST RESEARCH COUNCIL Linkage Projects 01/01/2003
The effects of corporate strategy on organisational crisis management and survival Chief Investigator ELAM MARKETING COMMUNICATION,
AUST RESEARCH COUNCIL
Linkage Projects (AUST RESEARCH COUNCIL) 01/01/2003
AMBIENT INTELLIGENCE TECHNOLOGY FOR SYSTEMATIC INNOVATION IN MANUFACTURING SMES Chief Investigator DEPT OF INNOVATION INDUSTRY SCIENCE & RESEARCH,
DEPT OF EDUCATION SCIENCE & TRAINING
International Science Linkages (DEPT OF EDUCATION SCIENCE & TRAINING) 20/03/2007

Contracts

Title Role Funding Source Award Date
Cost-Worth Intelligent Manufacturing Systems project Chief Investigator DEPT OF EDUCATION SCIENCE & TRAINING 20/01/2004
FINANCIAL ASSISTANCE FOR IMS PROJECT FORMULATION & ENTRY- IMS COST-WORTH PROJECT Chief Investigator IMS SECRETARIAT 18/10/2004
GEM PROJECT-GLOBAL EDUCATION MANUFACTURING STRATEGY Chief Investigator IMS SECRETARIAT 18/10/2004
AMI-4-SME PROJECT DEFINITION AND CONSORTIUM FORMATION Chief Investigator IMS SECRETARIAT 09/06/2006
IMS - MANUFACTURING SURVEY - ECONOMIC POLICY RESEARCH INSTITUTE (MACEDONIA) GLOBAL MANUFACTURING RESEARCH GROUP (GMRG) Chief Investigator ECONOMIC POLICY RESEARCH INSTITUTE (EPRI)

Additional Grant and Contract Information

Associate Professor Terziovski has achieved a sustained and distinguished record of scholarship, ranging across the strategy, innovation/entrepreneurship and quality management disciplines as outlined below:
• Won an ARC Discovery grant and two ARC Linkage grants to study innovation management practices in the manufacturing, services and biotechnology sectors.
• Won three International Linkage Grants to collaborate with Australian and European partners under the EU 4th, 5th and 6th Framework programs:
- Australian Project Leader for a EU-Australia 5th Framework collaborative project COST-WORTH to develop and test methodology for process innovation.
- Current Australian Project Leader for a EU-Australia 6th collaborative project (AMI-4-SME) to investigate the role of ambient technologies in the development of integrated supply chains.

Publications

Publications produced at the University of Melbourne and reported in the Annual Publications Collection and 'Research Report' since 2001. The Themis Publications module, released in November 2006, allows additional publications from previous institutions and publications from past years to be entered.

Publications in 2008

Journal Articles

  • Process improvement and ICTs in Australian SMEs: A selection and implementation framework
    Year: 2008
    Journal: Production Planning and Control
    Volume: 19
    Issue: 8
    Page numbers: 735-753
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Relationship of ISO 9001:2000 quality system certification with operational and business performance A survey in Australia and New Zealand-based manufacturing and service companies
    Year: 2008
    Journal: Journal of Manufacturing Technology Management
    Volume: 19
    Issue: 1
    Page numbers: 22-37
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Operations and maintenance practices and their impact on power plant performance
    Year: 2008
    Event name: Best paper proceedings for the academy of management conference 2008
    Conference Publication: Best paper proceedings for the academy of management conference 2008
    Page numbers: 1-6
    Publisher: Academy of Management(New York)
    Author(s):
  • The relationship between sustainable development practices and innovation performance
    Year: 2008
    Event name: Current themes in organizational excellence- Convergences of management thought and practice
    Conference Publication: Multinational alliance for the advancement of organizational excellence proceedings
    Page numbers: 26-43
    Publisher: MAAOE(Aarhus)
    Author(s):

Publications in 2007

Books

  • Building innovation capability in organizations. An international cross-case perspective
    Year: 2007
    Publisher: Imperial College Press(London)
    Authors(s):

Book Chapters

  • Developing innovation capability through intellectual property strategy in the Australian biotechnology industry: Starpharma


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Development of an integrated innovation capability model


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Development of innovation capability at Invincible Company in Thailand


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Drivers of innovation capability at Sun Microsystems (SMS)


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Drivers of innovation capability for effective sustainable development: best practice at Vaisala


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Introduction


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Leveraging innovation capabilities at Caterpillar Underground Mining (UGM) Pty Ltd


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Managing strategic change through mainstream and newstream innovation at Eurocopter, France


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Multiple cross-case analysis: conclusions and implications


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Strategic shift from product orientation to innovative solutions capability in the German biotechnology industry: Sartorius AG


    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):
  • Development and exploitation of innovation capability at a defence project engineering company (DPEC)
    Year: 2007
    Book: Building innovation capability in organizations. An international cross-case perspective
    Publisher: Imperial College Press(London)
    Authors(s):

Journal Articles

  • An empirical study of small business organizations in Fiji using a competency-based framework
    Year: 2007
    Journal: South Asian Journal of Management
    Volume: 14
    Issue: 2
    Page numbers: 7 - 35
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Increasing ISO 9000 certification benefits: a continuous improvement approach
    Year: 2007
    Journal: International Journal of Quality & Reliability Management
    Volume: 24
    Issue: 2
    Page numbers: 141 - 163
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Quality audit roles and skills: perceptions of non-financial auditors and their clients
    Year: 2007
    Journal: Journal of Operations Management
    Volume: 25
    Issue: 1
    Page numbers: 126 - 147
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Organisational excellence and the management of knowledge: to what extent can we build on the knowledge-based view of the firm?


    Year: 2007
    Event name: 6th MAAOE International Conference
    Conference Publication: New perspectives on the theories and practices of organizational excellence
    Page numbers: 137 - 162
    Publisher: University of Versailles Saint - Quentin - En - Yvelines
    Author(s):
  • Developing supply chain excellence through strategic quality management
    Year: 2007
    Event name: 6th MAAOE International Conference
    Conference Publication: New perspectives on the theories and practices of organizational excellence
    Page numbers: 185 - 209
    Publisher: University of Versailles Saint - Quentin - En - Yvelines
    Author(s):
  • O&M critical success factors and operating performance of Malaysian power plants: a cross-case analysis
    Year: 2007
    Event name: ANZAM operation management symposium 2007
    Conference Publication: Proceedings of the 5th ANZAM operations management symposium and 1st Asia Pacific operations management symposium 2007
    Page numbers: 1 - 12
    Publisher: RMIT University(Melbourne)
    Author(s):
  • The quality of innovation leadership practice leads to increased productivity and customer satisfaction
    Year: 2007
    Event name: Qualcon 2007
    Conference Publication: Qualcon 2007
    Page numbers: 1 - 10
    Publisher: Qualcon(Melbourne)
    Author(s):

Publications in 2006

Journal Articles

  • In-store music and consumer-brand relationships: Rational transformation following experiences of (mis)fit
    Year: 2006
    Journal: Journal of Business Research
    Volume: 59
    Issue: 9
    Page numbers: 982-989
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Management practices and strategies to accelerate the innovation cycle in the biotechnology industry
    Year: 2006
    Journal: Technovation
    Volume: 26
    Page numbers: 545-552
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Quality management practices and their relationship with customer satisfaction and productivity improvement
    Year: 2006
    Journal: Management Research News
    Volume: 29
    Issue: 7
    Page numbers: 414-424
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Comparison of innovation and quality practice in large and small to medium (SMEs) using the Australian Business Excellence Framework (ABEF)
    Year: 2006
    Event name: MAAOE Sydney 2006
    Conference Publication: MAAOE Program and Working Papers
    Page numbers: 207-222
    Publisher: MAAOE(Sydney)
    Author(s):
  • Discussion Paper-Academic Perspective: "Global Collaborative Environments for Manufacturing Innovation: R&D, Human Resources and Infrastructure"
    Year: 2006
    Event name: IMS Vision Forum 2006
    Conference Publication: Proceedings of the IMS Vision Forum 2006
    Page numbers: 145-169
    Publisher: Cheong-Moon-Gak Publishers(Seoul)
    Author(s):

Reports

  • Innovation leadership practices and their relationship to customer satisaction and productivity improvements
    Year: 2006
    Report No:: 1
    Publisher: Larequoi, University of Versaillee(Versaillee)
    Authors:
  • Quality Management Practices and their relationships to customer satisfaction and productivity improvement
    Year: 2006
    Report No:: 1
    Publisher: Larequoi, University of Versaillee(Versaillee)
    Authors:

Publications in 2005

Book Chapters

  • Communities and Government: A Snapshot of the Australian Experience
    Year: 2005
    Book: Communities & Technologies 2005
    Publisher: Springer Science+Business Media(New York)
    Authors(s):

Journal Articles

  • The process, practice and outcomes of non-financial auditing: five Australian case studies
    Year: 2005
    Journal: International Journal of Manufacturing Technology and Management
    Volume: 7
    Issue: 1
    Page numbers: 52-82
    Publisher: Inderscience Enterprises
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Accelerating the Innovation Cycle in Biotehcnology Firms
    Year: 2005
    Event name: ANZIBA 2005
    Conference Publication: ANZIBA 2005
    Page numbers: 1-20
    Publisher: Monash University(Clayton)
    Author(s):
  • An Integrative Approach to Building Innovation Capability in Australian Organisations
    Year: 2005
    Event name: 12th International Conference on Thinking
    Conference Publication: 12th International Conference on Thinking
    Page numbers: 1-
    Publisher: International Conference on Thinking(Melbourne)
    Author(s):
  • Does the origin of the corporate parent matter in the Australian and New Zealand manufacturing industries?
    Year: 2005
    Event name: ANZAM Operations Management Symposium 2005
    Conference Publication: ANZAM - Australian and New Zealand Academy of Management
    Page numbers: 260-268
    Publisher: Central Queensland University(Rockhampton)
    Author(s):
  • Future Research Agenda Based on an Integrated Innovation Capability Model.
    Year: 2005
    Event name: 4th Global Conference of Business & Economics
    Conference Publication: 4th Global Conference on Business & Economics - Proceedings
    Page numbers: 1-18
    Publisher: Association for Business & Economics Research and International Journa(Lynchburg)
    Author(s):
  • The Relationship Between Quality Auditor Sytle and ISO 9000 System Certification Performance
    Year: 2005
    Event name: EUROMA 2005 International Conference
    Conference Publication: Proceedings of the EUROMA 2005 International Conference
    Page numbers: 1-7
    Publisher: Diamond Congress Ltd(Budapest)
    Author(s):
  • Theoretical & Quantitative Exploration of Systems of Internal Innovation
    Year: 2005
    Event name: The Seventh International Research Conference on Quality, Innovation & Knowledge Management
    Conference Publication: 7th Quality & Innovation Management Conference
    Page numbers: 149-158
    Publisher: Monash University(Clayton)
    Author(s):

Publications in 2004

Journal Articles

  • Explouring the relationship between knowledge management practices and innovation performance
    Year: 2004
    Journal: Journal of Manufacturing Technology Management
    Volume: 15
    Issue: 5
    Page numbers: 402-409
    Publisher: Emerald
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Overcoming the barriers to east west trade: export success factors of entrepreneurial australian record companies
    Year: 2004
    Journal: Journal of Enterprising Culture
    Volume: 12
    Issue: 3
    Page numbers: 211-223
    Publisher: World Scientific Publishing Co
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Differentiators of innovativeness between large and small organisations
    Year: 2004
    Event name: ANZAM
    Conference Publication: Proceedings of the ANZAM 2004 Operations Management Symposium
    Page numbers: 1-10
    Publisher: The Department of Management, University of Melbourne(Melbourne)
    Author(s):
  • Innovation leadership practices and their relationship to customer satisfaction and produvtivity improvement
    Year: 2004
    Event name: 11th International annula euroma conference
    Conference Publication: Operations management as a change agent
    Volume: 11
    Page numbers: 299-307
    Publisher: INSEAD(Fontainebleau)
    Author(s):

Publications in 2003

Books

  • e-business: value creation for management
    Year: 2003
    Publisher: McGraw Hill Australia(Sydney)
    Authors(s):

Journal Articles

  • A quantitative analysis of the relationship between empowerment practices and service quality outcomes
    Year: 2003
    Journal: Total Quality Management & Business Excellence
    Volume: 14
    Issue: 1
    Page numbers: 1478-3363
    Publisher: Routledge
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Successful predictors of business process reengineering (BPR) in Financial Services
    Year: 2003
    Journal: International Journal of Production Economics
    Volume: 84
    Page numbers: 35-50
    Publisher: Elsevier Science
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Team based strategy at Varian Australia: a case study
    Year: 2003
    Journal: Technovation
    Volume: 23
    Page numbers: 349-357
    Publisher: Pergamon
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • The longitudinal effects of the ISO 9000 certification process on business performance
    Year: 2003
    Journal: European Journal of Operational Research
    Volume: 146
    Page numbers: 580-595
    Publisher: Elsevier Science(Amsterdam)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • The relationship between networking practices and business excellence a study of small to medium enterprises (SMEs)
    Year: 2003
    Journal: Measuring Business Excellence
    Volume: 7
    Issue: 2
    Page numbers: 78-92
    Publisher: Emerald
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Accelerating New Product Development (NPD) cycle time using concurrent engineering
    Year: 2003
    Event name: The 10th ISPE International Conference on Concurrent Engineering Research and Applications
    Conference Publication: Proceedings of the 10th ISPE International Conference on Concurrent Engineering: Research and Applications
    Page numbers: 1195-1198
    Publisher: A A Balkema(Lisse)
    Author(s):
  • Methodology for the Improvement of Working Processes in SMEs, through the Introduction of Intelligent Manufacturing System Solutions
    Year: 2003
    Event name: The 10th ISPE International Conference on Concurrent Engineering Research and Applications
    Conference Publication: Proceedings of the 10th ISPE International Conference on Concurrent Engineering Research and Applications
    Page numbers: 1159-1164
    Publisher: A A Balkema
    Author(s):
  • The Relationship Between Absorptive Capacity and the Determinants of Innovation Capability
    Year: 2003
    Event name: Multinational Alliance for the Advancement of Organisational Excellence 4th International Conference
    Conference Publication: Excellence in the Face of Crisis proceedings of the 2nd Edition, 4th International Conference for the Advancement of Organisational Excellence
    Page numbers: 1-7
    Publisher: Intergon(South Melbourne)
    Author(s):
  • The Relationship between Motivation for Seeking ISO 9000 Certification and Organisational Performance Outcomes
    Year: 2003
    Event name: 7th International Conference of the Decision Sciences Institute
    Conference Publication: Proceedings of the 7th International Conference of the Decision Sciences Institute
    Page numbers: 1-6
    Publisher: Decision Sciences Institute(Shanghai)
    Author(s):

Publications in 2002

Journal Articles

  • Achieving performance excellence through an integrated strategy of radical innovation and continuous improvement
    Year: 2002
    Journal: Measuring Business Excellence
    Volume: 6
    Issue: 2
    Page numbers: 5-14
    Publisher: Emerald
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Best practice in product innovation at varian Australia
    Year: 2002
    Journal: Technovation
    Volume: 22
    Issue: 9
    Page numbers: 561-569
    Publisher: Pergamon
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Differentiators between high and low performing manufacturing firms: an empirical study
    Year: 2002
    Journal: International Journal of Manufacturing Technology and Management
    Volume: 4
    Issue: 5
    Page numbers: 356-371
    Publisher: Inderscience Enterprises
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • From conformance to performance and continuous improvement using the ISO 9000 quality system standard
    Year: 2002
    Journal: International Journal of Business Performance Management
    Volume: 4
    Issue: 1
    Page numbers: 1-23
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Integrated supply chain management and B2B e-commerce practices in Australia - a retailer's perspective in implementing the EAN system
    Year: 2002
    Journal: International Journal of Business Performance Management
    Volume: 4
    Issue: 2/3/4
    Page numbers: 218-230
    Publisher: Inderscience Enterprises
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Integrated supply chain management from the wholesaler's perspective: two Australian case studies
    Year: 2002
    Journal: International Journal of Physical Distribution and Logistics Management
    Volume: 32
    Issue: 1
    Page numbers: 96-109
    Publisher: Emerald
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Supply chain management in Australian manufacturing - two case studies
    Year: 2002
    Journal: Computers & Industrial Engineering
    Volume: 43
    Issue: 1-2
    Page numbers: 97-109
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Benefits and key success factors in implementing ISO 9000 certified quality management systems
    Year: 2002
    Event name: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Conference Publication: Quality Innovation Knowledge: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Volume: CD-ROM
    Page numbers: 1-13
    Publisher: Monash University(Clayton)
    Author(s):
  • Beyond the Fads:What can we learn from Deming's profound knowledge and our research over the past ten years
    Year: 2002
    Event name: 7th International Conference on ISO 9000 and TQM
    Conference Publication: 7th International Conference on ISO 9000 & TQM (7-ICIT)
    Issue: April 2002
    Page numbers: 738-745
    Publisher: Hong Kong Baptist University
    Author(s):
  • Management practices and their impact on performance innovation in the Victorian biomedical industry
    Year: 2002
    Event name: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Conference Publication: Quality Innovation Knowledge: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Volume: CD-ROM
    Page numbers: 1-11
    Publisher: Monash University(Clayton)
    Author(s):
  • Quality management practices and their relationship to customer satisfaction and productivity improvement
    Year: 2002
    Event name: ANZAM/IFSAM VIth world congress
    Conference Publication: ANZAM/IFSAM VIth World CongressManagement in a Global Context: Prospects for the 21st Century
    Volume: CD-ROM
    Page numbers: 1-10
    Publisher: Australia and New Zealand Academy of Management(North Ryde)
    Author(s):
  • The Relationship Between Networking Practices and Business Excellence: A Study of Small to Medium Enterprises (SMEs)
    Year: 2002
    Event name: The Third Multinational Alliance for the Advancement of Organisational Excellence Conference 2002
    Conference Publication: Organisational Excellence: Managing InformationProceedings of the 3rd Multinational Allicance for the Advancement of Organisational Excellence Conference 2002
    Page numbers: 342-350
    Publisher: Paisley Business School, University of Paisley(Paisley)
    Author(s):
  • The influence of specifically programmed in-store music on retail store atmosphere and shopper behaviour
    Year: 2002
    Event name: 5th Annual Retail Strategy and Consumer Decision Research Seminar of the Society for Marketing Advances
    Conference Publication: Society for Marketing Advances5th Annual Retail Strategy and Consumer Decision Research Seminar
    Volume: Website
    Page numbers: 1-23
    Publisher: Society for Marketing Advances(St Petersburg)
    Author(s):
  • The relationship between knowledge management and innovation performance: a qualitative analysis
    Year: 2002
    Event name: 7th International Conference on ISO 9000 and TQM
    Conference Publication: 7th International Conference on ISO 9000 & TQM (7-ICIT)
    Volume: CD-ROM
    Issue: April 2002
    Page numbers: 682-691
    Publisher: Hong Kong Baptist University
    Author(s):
  • The relationship between service quality practices and service quality outcomes in dental care
    Year: 2002
    Event name: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Conference Publication: Quality Innovation Knowledge: The Sixth International Research Conference on Quality, Innovation and Knowledge Management
    Volume: CD-ROM
    Page numbers: 1-10
    Publisher: Monash University(Clayton)
    Author(s):

Reports

  • Accelerating the Commercialisation of Biotechnology Research in Victoria : Commercialising Biomedical Research
    Year: 2002
    Customer: City of Melbourne, Strategic Industry Research Foundation (SIRF)
    Publisher: European Australian Cooperation Centre(Melbourne)
    Authors:
  • Employee training, quality management and the performance of Australian and New Zealand manufacturers
    Year: 2002
    Publisher: The University of Melbourne(Melbourne)
    Authors:

Publications in 2001

Journal Articles

  • Quality processes and customer/supplier management in Australian Service organizations
    Year: 2001
    Journal: Total Quality Management
    Volume: 12
    Issue: 5
    Page numbers: 611-621
    Publisher: Routledge(Hants)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Exploring the relationship between knowledge management practices and innovation performance
    Year: 2001
    Event name: 5th International and 8th National Research Conference on Quality and Innovation Management
    Conference Publication: Proceedings 5th International and 8th National Research Conference on Quality and Innovation Management
    Volume: -
    Issue: -
    Page numbers: 249-267
    Publisher: The Euro-Australian Cooperation Centre - Victoria(Melbourne)
    Author(s):
  • From compliance to continuous improvement focused non-financial audition: A comparison of attitudes between auditors and their clients
    Year: 2001
    Event name: 5th International and 8th National Research Conference on Quality and Innovation Management
    Conference Publication: Proceedings 5th International and 8th National Research Conference on Quality and Innovation Management
    Volume: -
    Issue: -
    Page numbers: 451-474
    Publisher: The Euro-Australian Cooperation Centre - Victoria(Melbourne)
    Author(s):
  • The relationship between empowerment practices and service quality outcomes
    Year: 2001
    Event name: 5th International and 8th National Research Conference on Quality and Innovation Management
    Conference Publication: Proceedings 5th International and 8th National Research Conference on Quality and Innovation Management
    Volume: -
    Issue: -
    Page numbers: 233-248
    Publisher: The Euro-Australian Cooperation Centre - Victoria(Melbourne)
    Author(s):
top of page