University home page

Find an ExpertProfiling the University of Melbourne's Researchers

PROF SIMON BELL



Contact Details

Organization: Management and Marketing
Position: CHAIR IN MARKETING
Email:
Homepage: http://www.managementmarketing.unimelb.edu.au/who/staff.cfm?StaffId=7
Work: 8344-1920
Room: 09-016
Level: 09
Building: The Spot
Campus: Parkville

Research Expertise and International Linkages

Research Expertise

Research Interest Key Words Country of Expertise
Organisational learning, Services marketing, Sales-force management, Corporate social responsibility Marketing for membership organisations. New product development Australia

International Linkages

Country Establishment Collaboration
United Kingdom University of Cambridge Research, Teaching, Technical Assistance/Training

Qualifications, Honours, Fellowships and Other Awards

Qualifications

Title Institution Date Awarded Abbreviation
Bachelor of Commerce University of Melbourne 31-Dec-1992
Bachelor of Commerce (Honours) University of Melbourne 31-Dec-1993
Doctor of Philosophy University of Melbourne 31-Mar-2000

Memberships

Membership Type Membership Body Description Start Date End Date
Member American Marketing Association Member 01-Feb-1994
Member Academy of Marketing Science Member 01-Feb-1995
Member Australian and New Zealand Marketing Academy Member 01-Feb-1995
Member Academy of Management Member 01-Jul-2004

Fellowships

Fellowship Date Awarded
Fellow of the Royal Society for the Arts (FRSA) 01-Sep-2008

Other Awards

Award Type Awarding Body Comments Date Awarded
Prize University of Melbourne Chancellor's Prize for Excellence in the PhD thesis 31-Mar-2000
Scholarship University of Melbourne Harbison-Higinbotham Research Scholarship 31-Mar-2000

Government Research Classifications

Research Fields, Courses and Discipline Classifications

Socio-Economic Objective Classifications

Grants and Contracts

Research Grants, Contracts and Consultancies awarded to the University of Melbourne as the administering institution (since 2003) as recorded in Themis Agreements.

Grants

Title Role Funding Source Scheme Award Date
THE IMPACT OF NEW PROFESSIONAL SPORTING TEAMS ON COMMUNITY ENGAGEMENT AND FAN DEVELOPMENT Chief Investigator SWINBURNE UNIVERSITY OF TECHNOLOGY Linkage Projects (AUST RESEARCH COUNCIL) 27/08/2010

Publications

Publications produced at the University of Melbourne and reported in the Annual Publications Collection and 'Research Report' since 2001. The Themis Publications module, released in November 2006, allows additional publications from previous institutions and publications from past years to be entered.

Publications in 2011

Journal Articles

  • Stakeholder Salience Revisited: Refining, Redefining, and Refueling an Underdeveloped Conceptual Tool


    Year: 2011
    Journal: Journal of Business Ethics
    Volume: 102
    Issue: 3
    Page numbers: 357-378
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2010

Journal Articles

  • How Can Clusters Sustain Performance? The Role of Network Strength, Network Openness, and Environmental Uncertainty


    Year: 2010
    Journal: Research Policy
    Volume: 39
    Issue: 2
    Page numbers: 239-253
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

  • Salesperson Learning, Organizational Learning, and Retail Store Performance


    Year: 2010
    Journal: Journal of the Academy of Marketing Science
    Volume: 38
    Issue: 2
    Page numbers: 187-201
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2009

Journal Articles

  • Global Consumer Innovativeness: Cross-Country Differences and Demographic Commonalities
    Year: 2009
    Journal: Journal of International Marketing
    Volume: 17
    Issue: 2
    Page numbers: 1 - 22
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • The Organization of Regional Clusters
    Year: 2009
    Journal: Academy of Management Review
    Volume: 34
    Issue: 4
    Page numbers: 623 - 642
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2008

Journal Articles

Publications in 2007

Journal Articles

  • Co-production and customer loyalty in financial services
    Year: 2007
    Journal: Journal of Retailing
    Volume: 83
    Issue: 3
    Page numbers: 359-370
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Maintaining customer relationships in high credence services

    Year: 2007
    Journal: Journal of Services Marketing
    Volume: 21
    Issue: 4
    Page numbers: 253-262
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • The paradox of customer education
    Year: 2007
    Journal: European Journal of Marketing
    Volume: 41
    Issue: 5/6
    Page numbers: 466-486
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Work with me
    Year: 2007
    Journal: Harvard Business Review
    Volume: 85
    Issue: 6
    Page numbers: 32-32
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2006

Journal Articles

  • Coping with customer complaints

    Year: 2006
    Journal: Journal of Service Research
    Volume: 8
    Issue: 3
    Page numbers: 221-233
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Relationship marketing in the financial services industry: The importance of customer education, participation and problem management for customer loyalty
    Year: 2006
    Journal: Journal of Financial Services Marketing
    Volume: 10
    Issue: 4
    Page numbers: 86-97
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2005

Journal Articles

  • Just entrepreneurial enough: the moderating effect of entrepreneurship on the relationship between market orientation and performance

    Year: 2005
    Journal: Journal of Business Research
    Volume: 58
    Issue: 1
    Page numbers: 9-17
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Stakeholder salience revisited: Reassessing legitimacy
    Year: 2005
    Event name: Academy of Management conference 2005
    Conference Publication: Academy of Management: A new vision of management in the 21st century
    Publisher: Academy of Management(New York)
    Author(s):

Publications in 2004

Journal Articles

  • When customers disappoint: A model of relational internal marketing and customer complaints

    Year: 2004
    Journal: Journal of the Academy of Marketing Science
    Volume: 32
    Issue: 2
    Page numbers: 112-126
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

Publications in 2003

Journal Articles

  • Extending the vision of social marketing through social capital theory : Marketing in the context of intricate exchange and  market failure

    Year: 2003
    Journal: Marketing Theory: an international review
    Volume: 3
    Issue: 3
    Page numbers: 323-343
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Publications in 2002

Journal Articles

  • Organizing for new product development speed and the implications for organizational stress
    Year: 2002
    Journal: Industrial Marketing Management
    Volume: 31
    Issue: 4
    Page numbers: 349-355
    Publisher: Elsevier Science(New York)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Schools of thought in organizational learning
    Year: 2002
    Journal: Journal of the Academy of Marketing Science
    Volume: 30
    Issue: 1
    Page numbers: 70-86
    Publisher: Sage Publications(California)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • The employee-organization relationship, organizational citizenship behaviors, and superior service quality
    Year: 2002
    Journal: Journal of Retailing
    Volume: 78
    Page numbers: 131-146
    Publisher: Pergamon
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Corporate Social Responsibility and Reputation in Context
    Year: 2002
    Event name: 2002 ANZMAC (Australian and New Zealand Marketing Academy) Conference
    Conference Publication: ANZMAC 2002 Conference Proceedings
    Page numbers: 2241-2248
    Publisher: Deakin University(Geelong)
    Author(s):

Publications in 2001

Conference Publications/Papers

  • Safeguarding channel relationships: Qualification procedures and monitoring
    Year: 2001
    Event name: Rethinking European Marketing: The 30th EMAC Conference
    Conference Publication: Rethinking European Marketing: The 30th EMAC Conference
    Page numbers: -
    Publisher: European Marketing Academy(Brussels)
    Author(s):
  • The complementary nature of qualification and monitoring - safeguarding marketing channels
    Year: 2001
    Event name: ANZMAC 2001: Bridging Marketing Theory and Practice
    Conference Publication: ANZMAC 2001: Bridging Marketing Theory and Practice
    Page numbers: -
    Publisher: ANZMAC - Australian and New Zealand Marketing Academy(Auckland)
    Author(s):
  • Viral marketing = word-of-mouth marketing on the internet?
    Year: 2001
    Event name: Rethinking European Marketing: The 30th EMAC Conference
    Conference Publication: Rethinking European Marketing: The 30th EMAC Conference
    Page numbers: -
    Publisher: European Marketing Academy(Brussels)
    Author(s):

Reports

  • Raising the bar of service quality: The role of the salesperson-organisation relationship and organisational citizenship behaviours
    Year: 2001
    Customer: Research Group "Consumption, environment and culture" CEC. Department of Marketing, Copenhagen Business School.
    Report No:: 15
    Publisher: Department of Marketing, Copenhagen Business School(Copenhagen)
    Authors:
top of page