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PROF LESTER JOHNSON



Contact Details

Organization: Melbourne Business School
Position: Honorary (Chair Melbourne Business School)
Email:
Work: 03 93498278
Room: 10
Level: 01
Building: Melbourne Business School
Campus: Parkville

Qualifications, Honours, Fellowships and Other Awards

Qualifications

Title Institution Date Awarded Abbreviation
PhD The University of Connecticut 01-Jun-1975

Government Research Classifications

Research Fields, Courses and Discipline Classifications

Socio-Economic Objective Classifications

Publications

Publications produced at the University of Melbourne and reported in the Annual Publications Collection and 'Research Report' since 2001. The Themis Publications module, released in November 2006, allows additional publications from previous institutions and publications from past years to be entered.

Publications in 2007

Journal Articles

  • A hierarchical Model of Health Service Quality
    Year: 2007
    Journal: Journal of Service Research
    Volume: 10
    Issue: 2
    Page numbers: 123-142
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  • Advertising creativity : The view across the meeting room and across cultures
    Year: 2007
    Journal: Asia Pacific Journal of Marketing and Logistics
    Volume: 19
    Issue: 1
    Page numbers: 9-21
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  • Developing a quality-of-life measure to assess the impact of community services: The case of Australian community banks
    Year: 2007
    Journal: Journal of Macromarketing
    Volume: 27
    Issue: 4
    Page numbers: 380-388
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  • Measuring Firm-Employee Relationship Strength
    Year: 2007
    Journal: Australasian Marketing Journal
    Volume: 15
    Issue: 3
    Page numbers: 69-82
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Conference Publications/Papers

  • Extending Strategic Management's Reach: Towards a Resource Investment Explanation for Firm Existence


    Year: 2007
    Event name: 2007 Academy of Management : Doing Well by Doing Good
    Conference Publication: 2007 Annual Meeting Proceedings
    Publisher: Academy of Management(Philadelphia)
    Author(s):
    Editor(s):
  • Corporate Social Responsibility and the Gaming Industry : A Contradiction in Terms?
    Year: 2007
    Event name: ANMAC 2007 : Reputation, Responsibility, Relevance
    Conference Publication: ANZMAC 2007 Conference Proceedings
    Publisher: ANZMAC(Dunedin)
    Author(s):
    Editor(s):
  • Relationship marketing, human resource management, and the service-profit chain: A conception of key linkages
    Year: 2007
    Event name: Marketing Theory and Practice in an Inter-functional World
    Conference Publication: 13th Academy of Marketing Science World Marketing Congress
    Page numbers: CD
    Publisher: Academy of Marketing Science(Verona)
    Author(s):
  • Service advantage and differentiation through independent accreditation and certification
    Year: 2007
    Event name: 1st Biannual International Conference
    Conference Publication: Strategic Developments in Services Marketing
    Publisher: Greek Marketing Academy(Chios Island)
    Author(s):
  • The marketing of legal but potentially harmful products
    Year: 2007
    Event name: Marketing Theory into Practice
    Conference Publication: Academy of Marketing Conference
    Page numbers: CD
    Publisher: Academy of Marketing(Philadelphia)
    Author(s):

Publications in 2006

Journal Articles

  • Customer empowerment and relationship outcomes in healthcare consultations
    Year: 2006
    Journal: European Journal of Marketing
    Volume: 40
    Issue: 9/10
    Page numbers: 1068-1086
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  • Customer loyalty to one service worker: Should it be discouraged?
    Year: 2006
    Journal: International Journal of Research in Marketing
    Volume: 23
    Page numbers: 79-91
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  • Internal relationships: Linking practitioner literature and relationship marketing theory 
    Year: 2006
    Journal: European Business Review
    Volume: 18
    Issue: 5
    Page numbers: 364-381
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  • Re-thinking the conceptualization of customer value and service quality within the service-profit chain
    Year: 2006
    Journal: Managing Service Quality
    Volume: 16
    Issue: 1
    Page numbers: 23-36
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  • Why consumers use and do not use technology-enabled services
    Year: 2006
    Journal: Journal of Services Marketing
    Volume: 20
    Issue: 2
    Page numbers: 125-135
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Conference Publications/Papers

  • Grounding and Signalling Intrinsic Service Quality and Value
    Year: 2006
    Event name: ANZMAC 2006 Advanced Theory: Maintaining Relevance
    Conference Publication: ANZMAC 2006 Advanced Theory: Maintaining Relevance (CD-Rom)
    Publisher: Queensland University of Technology(Brisbane)
    Author(s):
    Editor(s):

Publications in 2005

Journal Articles

  • Community banks in Australia: an innovative approach to social and economic wealth creation?
    Year: 2005
    Journal: International Journal of Entrepreneurship and Innovation Management
    Volume: 5
    Issue: 5/6
    Page numbers: 495-507
    Publisher: Inderscience Publishers
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  • Focus group exploration of firm-employee relationship strength
    Year: 2005
    Journal: Qualitative Market Research
    Volume: 8
    Issue: 3
    Page numbers: 1352-2752
    Publisher: Emerald
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  • Managing the customer-service provider relationship with technology-enabled services
    Year: 2005
    Journal: Mt Eliza Business Review
    Volume: 7
    Issue: 2
    Page numbers: 57-65
    Publisher: Niche Media(Melbourne)
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  • The relationship between non-queue, pre-process waiting time and service satisfaction
    Year: 2005
    Journal: International Journal of Services Technology and Management
    Volume: 6
    Issue: 1
    Page numbers: 91-100
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  • Towards understanding attitudes of consumers who use internet banking
    Year: 2005
    Journal: Journal of Financial Services Marketing
    Volume: 10
    Issue: 1
    Page numbers: 84-94
    Publisher: Palgrave Macmillan
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Conference Publications/Papers

  • Social psychological underpinnings of the satisfaction mirror
    Year: 2005
    Event name: ANZMAC 2005 Broadening the Boundaries
    Conference Publication: ANZMAC 2005 Broadening the Boundaries (CD-Rom)
    Page numbers: 53-59
    Publisher: ANZMAC - Australian and New Zealand Marketing Academy(Fremantle)
    Author(s):

Reports

  • Customer empowerment derived from interactions with service providers: Development of a scale in the patient-doctor consulting context
    Year: 2005
    Report No:: 2005-5
    Publisher: Melbourne Business School(Melbourne)
    Authors:

Publications in 2004

Journal Articles

  • Managing technology-enabled service innovations
    Year: 2004
    Journal: International Journal of Entrepreneurship and Innovation Management
    Volume: 4
    Issue: 6
    Page numbers: 561-574
    Publisher: Inderscience Publishers
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  • Measuring perceptions of brand luxury
    Year: 2004
    Journal: Journal of Brand Management
    Volume: 11
    Issue: 6
    Page numbers: 484-506
    Publisher: Henry Stewart Publications (London)
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Conference Publications/Papers

  • Conceptualising the role of reciprocity in relationship marketing: an examination of its supporting virtues
    Year: 2004
    Event name: ANZMAC 2004
    Conference Publication: ANZMAC 2004 Proceedings
    Page numbers: 1-8
    Publisher: ANZMAC - Australian and New Zealand Marketing Academy(Auckland)
    Author(s):

Publications in 2002

Journal Articles

  • Predicting personal loyalty to a service worker
    Year: 2002
    Journal: Australasian Marketing Journal
    Volume: 10
    Issue: 1
    Page numbers: 24-35
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Publications in 2001

Journal Articles

  • Consensus regarding purchase influence in a professional service context: a dyadic study
    Year: 2001
    Journal: Journal of Business Research
    Volume: 54
    Issue: 3
    Page numbers: 199-207
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  • Customer relationships with sales associates: an opportunity for retailers
    Year: 2001
    Volume: 1
    Issue: 1
    Page numbers: 135-150
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  • Customer relationships with service personnel: do we measure closeness, quality or strength?
    Year: 2001
    Journal: Journal of Business Research
    Volume: 54
    Issue: 3
    Page numbers: 189-197
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