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A/PROF PETER SEDDON



Contact Details

Organization: Information Systems
Position: ASSOCIATE PROFESSOR
Email:
Homepage: http://www.dis.unimelb.edu.au/staff/peter/home.htm
Work: 8344 1576
Mobile: 0407 984 453
Fax: 9349 4596
Room: 3.49
Level: 03
Building: 111-117 Barry St.
Campus: Parkville

Biography

Peter B. Seddon is an associate professor in the Department of Information Systems at The University of Melbourne, Australia. His teaching and research focus on helping people and organizations gain greater benefits from their use of information technology. His major publications have been in the areas of evaluating information systems success, packaged enterprise application software, IT outsourcing, IT management, and accounting information systems.

Research Expertise and International Linkages

Research Expertise

Research Interest Country of Expertise
Enterprise Systems, ERP systems, IT Outsourcing, IS Effectiveness, Accounting, Information Systems, Managing the IT Function Australia

Qualifications, Honours, Fellowships and Other Awards

Qualifications

Title Institution Date Awarded Abbreviation
Bachelor of Commerce University of Melbourne 31-Dec-1973
Bachelor of Science Hons University of Melbourne 31-Dec-1968
Graduate Diploma of Computer Studies University of Melbourne 12-Dec-1978
Doctor of Philosophy University of Melbourne 31-Dec-1991

Memberships

Membership Type Membership Body Description Start Date End Date
Member Association for Information Systems Member 01-Jan-1999

Government Research Classifications

Research Fields, Courses and Discipline Classifications

Socio-Economic Objective Classifications

Grants and Contracts

Research Grants, Contracts and Consultancies awarded to the University of Melbourne as the administering institution (since 2003) as recorded in Themis Agreements.

Grants

Title Role Funding Source Scheme Award Date
Managing IT Service Provision and Sourcing in Australia, 2010-2019 Chief Investigator AUST RESEARCH COUNCIL Discovery Projects 01/01/2007
Competing on Business Analytics Chief Investigator AUST RESEARCH COUNCIL Discovery Projects 01/01/2009
BENCHMARKING INFORMATION TECHNOLOGY IMPACT IN ORGANISATIONS Chief Investigator QUEENSLAND UNIVERSITY OF TECHNOLOGY Linkage Projects (AUST RESEARCH COUNCIL)

Additional Grant and Contract Information

Managing the IT Function in large Australian Organizations, 2010-2019

(Australian Research Council Discovery project DP0771805, with Leslie Willcocks and Sara Cullen, funded for 2007-2009, $320K)

The goal of this project is to understand how IT functions in large organizations in Australia should be structured and managed in the second decade of the twenty-first century (2010-2019). This topic is important because commoditization of IT and globalization of IT service provision are rapidly and dramatically changing the way IT is sourced and how IT functions around the developed world are structured; considerable numbers of IT jobs seem destined to be “offshored” to the low-wage economies. By studying a number of large Australian organizations over three years, we hope to be able to offer sound advice to Australian Chief Information Officers (CIOs) on the best ways to structure and manage their IT functions during the next decade.



Competing on Business Analytics

(Australian Research Council Discovery project DP0987003, with Graeme Shanks, Rens Scheepers, and Peter Reynolds, funded for 2009-2011, $420K)

The goal of this project is to develop and test a model that explains and predicts how organisations can gain competitive advantage from their use of business analytics. Business analytics involves the collection, storage and interpretation of data in order to make better decisions and to optimize business processes. Although analytic techniques have been used in business for many years to aid decision-making, many organisations have had difficulty in achieving anticipated benefits from large-scale, enterprise-wide, business-analytic systems, e.g., data warehouses. Recently, however, Davenport (Competing on Analytics, Harvard Business Review, January 2006) and Davenport and Harris (Competing on Analytics, Harvard Business School Press, 2007), have provided substantial case-study evidence of the successful use of business-analytic systems to gain competitive advantage. Stimulated by the success of these US companies, the goal of this project is to explore the circumstances under which business analytics can be used to obtain competitive advantage in large Australian organizations.

Publications

Publications produced at the University of Melbourne and reported in the Annual Publications Collection and 'Research Report' since 2001. The Themis Publications module, released in November 2006, allows additional publications from previous institutions and publications from past years to be entered.

Publications in 2009

Book Chapters

  • Domberger's Theory of Contracting Applied to IT Outsourcing
    Year: 2009
    Book: Information Systems and Outsourcing
    Publisher: Palgrave Macmillan
    Authors(s):
  • IT Outsourcing Configuration: defining and Designing Outsourcing Arrangements
    Year: 2009
    Book: The Practice of Outsourcing
    Publisher: Palgrave(London)
    Authors(s):
  • IT Outsourcing Success: A Framework for Assessing Intentions and Outcomes
    Year: 2009
    Book: The Practice of Outsourcing
    Publisher: Palgrave(London)
    Authors(s):
  • Outsourcing--Managing Outsourcing: The Life Cycle Imperative
    Year: 2009
    Book: Strategic Information Management
    Publisher: Routledge(New York)
    Authors(s):

Publications in 2008

Book Chapters

  • IT Project Evaluation: Why More Formal Evaluation Is Not Necessarily Better
    Year: 2008
    Book: Evaluating Information Systems: Public and Private Sector
    Publisher: Elsevier
    Authors(s):

Conference Publications/Papers

  • A Case-Based Assessment of the Descriptiveness of Three CIO Typologies and Validity of Two CIO-Effectiveness Models
    Year: 2008
    Event name: ACIS 2008
    Conference Publication: 19th Australasian Conference on Information Systems
    Page numbers: 876-886
    Publisher: Canterbury University Press(Christchurch)
    Author(s):
  • IT Outsourcing Success: A multi-dimensional, contextual
    perspective on outsourcing outcomes
    Year: 2008
    Event name: Second Information Systems Workshop on Global Sourcing, Services, Knowledge and Innovation
    Conference Publication: Proceedings of the Second Information Systems Workshop on Global Sourcing, Services, Knowledge and Innovation
    Publisher: Information Systems Workshop on Global Sourcing
    Author(s):

Publications in 2007

Journal Articles

  • Managing process deficiencies with enterprise systems


    Year: 2007
    Journal: Business Process Management Journal
    Volume: 13
    Issue: 3
    Page numbers: 405-416
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Does Domberger’s theory of ‘The Contracting Organization’ explain why organizations outsource IT and the levels of satisfaction achieved?
    Year: 2007
    Journal: European Journal of Information Systems
    Volume: 16
    Page numbers: 237-253
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Explaining organizational investment in CRM point solutions
    Year: 2007
    Event name: 15th European Conference on Information Systems
    Conference Publication: Proceedings of the 15th European Conference on Information Systems
    Page numbers: 203-214
    Publisher: 15th European Conference on Information Systems
    Author(s):
  • IT Project Evaluation: Is More Formal Evaluation Necessarily Better?
    Year: 2007
    Event name: Pacific Asia Conference on Information Systems
    Conference Publication: Proceedings of the Eleventh Pacific Asia Conference on Information Systems
    Volume: 4
    Page numbers: 202-215
    Publisher: Eleventh Pacific Asia Conference on Information Systems
    Author(s):
  • IT outsourcing configuration: Case research into structural attributes and consequences
    Year: 2007
    Event name: 15th European Conference on Information Systems
    Conference Publication: Proceedings of the 15th European Conference on Information Systems
    Page numbers: 1288-1300
    Publisher: University of St. Gallen(St. Gallen)
    Author(s):

Publications in 2006

Conference Publications/Papers

  • Other-Settings Generalization in IS Research
    Year: 2006
    Event name: International Conference on Information Systems (ICIS)
    Conference Publication: Proceedings International Conference on Information Systems (ICIS)
    Page numbers: 1141-1158
    Author(s):
  • The Importance of Ongoing ERP Training and Support
    Year: 2006
    Event name: Austalasian Conference on Information Systems
    Conference Publication: Proceedings Austalasian Conference on Information Systems
    Publisher: Australasian Association for Information Systems(North Sydney)
    Author(s):
  • Understanding the business consequences of ERP use
    Year: 2006
    Event name: European Conference on Information Systems
    Conference Publication: Proceedings of the 14th European Conference on Information Systems (ECIS)
    Author(s):
  • Why ERP Systems Fail to Generate Intended Benefits in Developing-country Organisations
    Year: 2006
    Event name: Australasian Conference on Information Systems
    Conference Publication: Proceedings of the 17th Australian Conference on Information Systems
    Publisher: Australasian Association for Information Systems(North Sydney)
    Author(s):

Publications in 2005

Journal Articles

  • Are ERP systems a source of competitive advantage?
    Year: 2005
    Journal: Strategic Change
    Volume: 14
    Page numbers: 283-293
    Publisher: John Wiley & Sons
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • IT outsourcing configuration: Research into defining and designing outsourcing arrangements
    Year: 2005
    Journal: Journal of Strategic Information Systems
    Volume: 14
    Page numbers: 357-387
    Publisher: Elsevier Science(Amsterdam)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Managing outsourcing: The process life cycle imperative
    Year: 2005
    Journal: MIS Quarterly Executive
    Volume: 4
    Issue: 1
    Page numbers: 229-246
    Publisher: Accounting and Information Systems Department, Indiana University(Indiana)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Benefits from CRM-based work systems
    Year: 2005
    Event name: The 13th European Conference on Information Systems ECIS 2005
    Conference Publication: Proceedings of the 13th European Conference on Information Systems ECIS 2005
    Page numbers: 1-11
    Publisher: Institute for Management of Information Systems, University of Regensb(Regensberg)
    Author(s):
  • ERP adoption in developing countries in Asia: A cultural misfit
    Year: 2005
    Event name: IRIS 28 Reaching Out: The 28th Information Systems Research Seminar in Scandinavia
    Conference Publication: IRIS 28 Reaching Out: Proceedings of the 28th Information Systems Research Seminar in Scandinavia
    Page numbers: 1-18
    Publisher: Agder University College(Kristiansand)
    Author(s):
  • The quality-of-relationship construct in IT outsourcing
    Year: 2005
    Event name: PACIS 2005: It and Value Creation
    Conference Publication: PACIS 2005: IT and Value Creation
    Page numbers: 1118-1131
    Publisher: The University of Hong Kong
    Author(s):

Publications in 2004

Book Chapters

  • Business Models & Their Relationship to Strategy
    Year: 2004
    Book: Value Creation Form e-Business Models
    Publisher: Butterworth-Heinemann(London)
    Authors(s):
  • Business models and their relationship to strategy
    Year: 2004
    Book: Value Creation from e-Business Models
    Publisher: Elsevier(Oxford)
    Authors(s):
  • Understanding the business consequences of ERP systems
    Year: 2004
    Book: The Enterprise Resource Planning Decade: Lessons Learned and Issues for the Future
    Publisher: Idea Group(Hershey)
    Authors(s):

Journal Articles

  • The case for viewing business models as abstractions of strategy
    Year: 2004
    Journal: Communications of the Association of Information Systems
    Volume: 13
    Issue: 2004
    Page numbers: 427-442
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Benefits and key project success factors from enterprise systems implementations: Lessons from Sapphire 2003
    Year: 2004
    Event name: 15th Australasian Conference on Information Systems ACIS 2004
    Conference Publication: Proceedings of the 15th Australasian Conference on Information Systems
    Page numbers: 1-10
    Publisher: School of Information Systems, The University of Tasmania(Hobart)
    Author(s):
  • Configuration: An Important Concept for Understanding IT Outsourcing
    Year: 2004
    Event name: Pacific-Asia Conference on Information Systems
    Publisher: Association for Information Systems(Texas)
    Author(s):
    URL - open access http://www.pacis-net.org/index.jsp?t=proceeding&y=2004
  • Enterprise systems benefits: how should they be assessed?
    Year: 2004
    Event name: The Eight Pacific Asia Conference on Information Systems, PACIS 2004
    Conference Publication: Proceedings of the Eight Pacific Asia Conference on Information Systems, PACIS 2004
    Page numbers: 1229-1240
    Publisher: E-commerce Research Centre(Guangzhou)
    Author(s):
  • Factors affecting the realisation of benefits from CRM packaged software based work systems
    Year: 2004
    Event name: The Eighth Pacific Asia Conference on Information Systems, PACIS 2004
    Conference Publication: Proceedings of the Eight Pacific Asia Conference on Information Systems, PACIS 2004
    Page numbers: 1765-1778
    Publisher: E-commerce Research Centre(Guangzhou)
    Author(s):
  • Impact of configuration on IT outsourcing relationships
    Year: 2004
    Event name: Tenth Americas Conference on Information Systems AMCIS 2004
    Conference Publication: Proceedings of the Tenth Americas Conference on Information Systems AMCIS 2004
    Page numbers: 1-11
    Publisher: Association for Information Systems(Texas)
    Author(s):
  • Resource-based theory and sustainable competitive advantage: A critical evaluation
    Year: 2004
    Event name: 15th Australasian Conference on Information Systems ACIS 2004
    Conference Publication: Proceedings of the 15th Australasian Conference on Information Systems
    Page numbers: 1-10
    Publisher: School of Information Systems, The University of Tasmania(Hobart)
    Author(s):

Publications in 2003

Books

  • Second-wave enterprise resource planning systems: implementing for effectiveness
    Year: 2003
    Publisher: Cambridge University Press(Cambridge)
    Authors(s):

Book Chapters

  • A comprehensive framework for assessing and managing the benefits of enterprise systems: the business manager's perspective
    Year: 2003
    Book: Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness
    Publisher: Cambridge University Press(Cambridge)
    Authors(s):
  • Introduction: ERP-the quiet revolution
    Year: 2003
    Book: Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness
    Publisher: Cambridge University Press(Cambridge)
    Authors(s):

Conference Publications/Papers

  • A content-analytic study of the advantages and disadvantages of process modelling
    Year: 2003
    Event name: 14th Australasian Conference on Information Systems 2003
    Conference Publication: Proceedings of the 14th Australasian Conference on Information Systems 2003
    Page numbers: 1-11
    Publisher: Edith Cowan University(Churchlands)
    Author(s):
  • A model for studying IT outsourcing relationships
    Year: 2003
    Event name: The Seventh Pacific Asia Conference on Information Systems (PACIS 2003)
    Conference Publication: Proceedings of the Seventh Pacific Asia Conference on Information Systems 2003
    Page numbers: 1297-1312
    Publisher: University of South Australia Library(Adelaide)
    Author(s):
  • An initial model of the motivations of packaged software developers and their customers to establish close relationships
    Year: 2003
    Event name: 14th Australasian Conference on Information Systems 2003
    Conference Publication: Proceedings of the 14th Australasian Conference on Information Systems 2003
    Page numbers: 1-11
    Publisher: Edith Cowan University(Churchlands)
    Author(s):
  • Explaining different patterns of business benefits from two ERP systems
    Year: 2003
    Event name: 14th Australasian Conference on Information Systems 2003
    Conference Publication: Proceedings of the 14th Australasian Conference on Information Systems 2003
    Volume: 1
    Issue: 1
    Page numbers: 1-11
    Publisher: Edith Cowan University(Churchlands)
    Author(s):
  • Managing the risks of changed processes with enterprise systems
    Year: 2003
    Event name: 14th Australasian Conference on Information Systems 2003
    Conference Publication: Proceedings of the 14th Australasian Conference on Information Systems 2003
    Page numbers: 1-10
    Publisher: Edith Cowan University(Churchlands)
    Author(s):
  • Strategy and business models: what's the difference?
    Year: 2003
    Event name: The 7th Pacific-Asia Conference on Information Systems 2003
    Conference Publication: Proceedings of the 7th Pacific-Asia Conference on Information Systems PACIS 2003
    Page numbers: 236-248
    Publisher: University of South Australia Library(Adelaide)
    Author(s):

Publications in 2002

Journal Articles

  • Assessing and managing the benefits of enterprise systems: The business manager's perspective
    Year: 2002
    Journal: Information Systems Journal
    Volume: 12
    Issue: 4
    Page numbers: 271-299
    Publisher: Blackwell Science
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.
  • Measuring organizational IS effectiveness: An overview and update of senior management perspectives
    Year: 2002
    Journal: The Database for Advances in Information Systems
    Volume: 33
    Issue: 2
    Page numbers: 11-28
    Publisher: Association for Computing Machinery (ACM)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • Analysing ERP use with the structurational model of technology
    Year: 2002
    Event name: The Thirteenth Australasian Conference on Information Systems
    Conference Publication: Proceedings of the thirteenth Australasian Conference on Information Systems
    Page numbers: 117-128
    Publisher: School of Information Systems, Victoria University(Melbourne)
    Author(s):
  • Does Domberger's theory of the contracting organisation explain satisfaction with IT outsourcing?
    Year: 2002
    Event name: 23rd International Conference on Information Systems
    Conference Publication: Proceedings of the Twenty Third International Conference on Information Systems
    Page numbers: 593-604
    Publisher: International Conference on Information Systems(Barcelona)
    Author(s):
  • Understanding the business benefits of enterprise resource planning systems
    Year: 2002
    Event name: 2002 Americas Conference on Information Systems (ACMIS 2002)
    Conference Publication: 2002 - Eighth Americas Conference on Information Systems
    Page numbers: 899-906
    Publisher: Association for Information Systems(Texas)
    Author(s):

Publications in 2001

Journal Articles

  • The Australian Federal Government's Clustered-Agency IT Outsourcing Experiment
    Year: 2001
    Journal: Communications of the Association of Information Systems
    Volume: 5
    Page numbers: 1-33
    Publisher: Association for Information Systems(Texas)
    Author(s):
    Super Search Source this item in the University's Catalouge locate this resource.

Conference Publications/Papers

  • IT Evaluation Revisited: Plus ça Change .....
    Year: 2001
    Event name: Proceedings of the 8th European Conference on Information Technology Management
    Conference Publication: The 8th European Conference on Information Technology Management
    Page numbers: 1-18
    Publisher: Management Centre International(Reading)
    Author(s):
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